Requesting a website change in one pass
Most website changes take us minutes. What turns a five-minute change into a week is a request we have to keep coming back to you about. Here is how to avoid that.
Most website changes take minutes. What turns a five-minute change into a week is a request we have to keep coming back to you about. A little structure up front removes almost all of that.
What to include
| Where | The full URL of the page. Not “the services page” — paste the address from your browser. Sites often have several pages with similar names. |
|---|---|
| What | The exact text to change and the exact text to replace it with. Final wording, not a description of it. |
| Why | One line. Knowing the intent lets us spot the same problem in three other places you have not noticed. |
| When | Whether it is routine, needed by a date, or urgent — and if there is a date, say what happens on it. |
| Who approved it | For clinical claims, pricing, provider credentials or anything legal, tell us who signed it off. |
Sending images
Attach the original file straight from the camera or the photographer. Do not paste an image into a document and send the document — that recompresses it and it will look soft on the site. See Adding staff bios and photos for sizes and the consent step.
How quickly things happen
| Urgent | Wrong phone number, wrong address, a closure notice, anything actively misleading patients. Same business day — mark it urgent and say why. |
|---|---|
| Routine | Text edits, new staff, hours, a new service. One to two business days. |
| Larger | A new page, restructured navigation, new photography. We will come back with a short plan and an estimate first. |
Changes publish worldwide within seconds of being made, and every publish is a versioned snapshot that can be rolled back instantly — see How your website is hosted. There is no risky “edit the live site and hope” step.
Batch the small things
Five small edits in one message is genuinely faster than five separate messages — one review, one publish, one verification pass. Keep a running note during the week and send it together, unless something is urgent.
Things worth telling us even without a request
- A provider is joining or leaving — it affects the site, your Google listing, and their accounts.
- You are changing phone system, booking tool, or EHR.
- You have added a location or changed opening hours.
- A patient told you something on the site was wrong or confusing.
- Anything that will appear on printed material, so the two match.
FAQ
Can we edit the site ourselves?
For some sites, yes — we can set up authoring access for the content that changes often. For others the safer arrangement is to send changes to us. Ask and we will tell you which applies to your site and set up access if it makes sense.
We sent a change and it is not showing.
Try a private or incognito window first — browsers cache pages aggressively and this is the explanation most of the time. If it is still missing there, tell us the URL and we will check the publish log.
Is there a limit to how many changes we get?
Routine content changes are part of what we do for you. Larger pieces of work — new pages, new photography, restructuring — get quoted first so there are no surprises.